Work From Home

Ancestry Is Hiring a Full-Time Writer (No Degree Required)

The genealogy site Ancestry is hiring a UX/support center writer. This is a full-time position which may be done from home from anywhere in the United States.

You will be creating content answering customer questions; reviewing and updating support articles; and partnering with a team to translate content into other languages. 

While no UX experience is necessary, you should be comfortable with the UX and content creation processes. You also need to be organized and have problem-solving skills. 

UX/Support Center Writer at Ancestry

Responsibilities include:

  • Creating customer-facing content answering ancestry-based questions.
  • Reviewing and updating current support articles.
  • Partnering with the localization team to translate content into other languages.

Applicants for this position must have:

  • Writing and editorial skills.
  • Understanding of UX and the content creation process.
  • Creativity when it comes to problem solving and issue mitigation.

Benefits at Ancestry include:

  • Medical, dental and vision insurance.
  • HSA and FSA.
  • 401(k) plan.
  • Paid time off and holidays.
  • Tuition reimbursement.
  • Employee discounts.

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Danielle Braff is a freelance writer in Chicago.