Cambium Learning Is Hiring a Customer Support Specialist (Benefits Included)

Cambium Learning, an education tech company, is hiring a customer support specialist. This is a full-time remote position.

Your responsibilities will include speaking with educators via chat, raising recurring customer concerns with recommendations to internal teams, de-escalating customer issues and navigating billing questions.

You must have at least two years of experience in a client-facing support role, plus listening and comprehension skills and the ability to multitask.

Benefits include medical, dental and vision insurance; parental leave, maternity programs and adoption assistance; and paid company holidays, sick leave and paid vacation time. 

Customer Support Specialist at Cambium Learning 

Responsibilities include:

• Speaking with educators via chat.
• Raising recurring customer concerns with recommendations to internal teams.
• De-escalating and engaging with frustrated customers.
• Navigating billing issues.

Applicants for this position must have:

• At least two years of experience in a client-facing support role.
• Listening and reading comprehension skills.
• The ability to multitask.

Benefits at Cambium include:

• Medical, dental and vision insurance.
• Parental leave, maternity programs and adoption assistance.
• Paid company holidays, paid vacation, personal and sick time.

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• 4 Reasons for State Restrictions on Remote Jobs

Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Danielle Braff is a freelance writer in Chicago.