Work From Home
College Students: Check Out These Customer Service Jobs for AppleCare
It’s the college-kid conundrum: How are you supposed to get experience if companies only hire people with experience?
How about boosting that resume with a job at Apple?
The tech giant is currently hiring AppleCare college advisers — aka customer service reps — and will only hire you if you’re enrolled at one of the following universities: Alabama A&M, University of Wisconsin – Milwaukee, University of Georgia – Athens, Auburn University (Alabama), University of Illinois – Urbana-Champaign, Central Michigan University, Michigan State University, Kennesaw State University (Georgia), University of Texas – Austin, The Ohio State University, Indiana University – Bloomington, University of Cincinnati or West Virginia University.
The perks are pretty impressive: You’ll be eligible for tuition reimbursement, and Apple provides an iMac and headset. Plus, you get paid (although the hourly rate isn’t specified).
You’ll also be the first to learn about Apple’s new products, so you can finally one-up that know-it-all from physics class.
You’ll be considered an Apple employee for one academic year, so you must be enrolled in at least one class at the college throughout your employment and maintain a minimum 2.7 GPA.
For this part-time customer service job, you have to be available to work three days a week, between 4 and 10:30 p.m. CST, including weekends and holidays. Your manager will work to accommodate your class schedule, according to the AppleCare College Adviser FAQ page.
The company provides six to nine weeks of paid online training according to a set schedule.
The one caveat: You must have a distraction-free environment, which means no dorm dwellers.
College Adviser at AppleCare
Pay: Not available
- Speaking with customers via phone or chat, answering questions about products and services
- Troubleshooting complex technical issues
Applicants for this position must have:
- Outstanding analytical, multitasking and customer service skills
- Minimum typing speed of 40 words per minute while talking on the phone
- Ability to work on multiple systems and applications simultaneously
- Experience working with PCs or Macs, as well as smartphones and tablets
- Quiet room with a desk and ergonomic chair
- High-speed internet connection with a minimum 5 megabits per second download and 1 megabit per second upload
- Paid time off
- Product discounts
- Reimbursement for internet service
- Eligibility to participate in the company stock plan
- Professional development opportunities
Tiffany Wendeln Connors is a staff writer at The Penny Hoarder. One of her college jobs included cleaning toilets at car dealerships. She’s glad she graduated.