Work From Home

CRM Software Startup Bullhorn Is Hiring a Tech Support Manager

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You know the old saying: Mess with the bull, you’ll get the… job?

Bullhorn, a cloud-based CRM software company, is searching the pastures for the right tech support supervisor. This full-time position is for bachelor’s-degree holding applicants who have some experience working and managing teams remotely.

A big bonus goes to those that have experience with Salesforce software or experience in a software as a service (SaaS) environment.

The staffing service company charged into the ring in 2009 and now employs 700 matadors globally. Benefits for full-time employees include unlimited vacation; medical, vision and life insurance; a retirement plan and volunteer days.

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Technical Support Supervisor at Bullhorn

Pay: Not specified

Responsibilities include:

  • Managing the tech support team to ensure quality support for Bullhorn customers.
  • Helping tech support staff develop skills in customer service, time management and troubleshooting.
  • Collaborating across teams to address high priority technical issues.
  • Creating and measuring customer support metrics in key areas such as service quality, response times and close rates.
  • Facilitating professional development for the tech support staff.

Applicants for this position must have:

  • A bachelor’s degree.
  • Two or more years of remote team management experience.

Benefits include:

  • Medical, vision and life insurance.
  • A retirement plan.
  • Volunteer days (work days spent volunteering for a cause of your choice).
  • Unlimited paid time off.

Adam Hardy is an editorial assistant at The Penny Hoarder. He lives off a diet of stale puns and iced coffee. Read his full bio, or say hi on Twitter @hardyjournalism.