Work From Home

This Customer Service Rep Job Requires 6 Months of Experience

Danielle Braff

by Danielle Braff

Contributor

Make the world a safer place by working as a remote customer service representative for Cover Whale, an insurance tech company. 

You’ll be replying to customer inquiries via phone, email and chat; updating internal databases with information about technical issues; and explaining new features to customers. 

Cover Whale is seeking applicants with at least six months of customer service experience. You should also have experience with Hubspot and remote support tools. Multitasking is crucial as well. 

Customer Service Representative for Cover Whale 

Responsibilities include:

  • Replying to customer inquiries via phone, email and chat.
  • Updating internal databases with info about technical issues.
  • Upselling customers on new features.
  • Analyzing product malfunctions via testing various scenarios.

Applicants for this position must have:

  • At least six months of customer service experience or the equivalent.
  • Experience using help desk software, Hubspot and remote support tools.
  • Ability to multitask.

Benefits include:

  • Medical, dental and vision insurance.
  • Matching 401(k) plan.
  • Unlimited vacation.
  • Parental leave program.
  • Life insurance and AD&D.

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Danielle Braff is a freelancer in Chicago.

Apply here