Work From Home

Earn up to $36/Hour as a Customer Support Lead for Swing Education

Swing Education, an online platform connecting substitute teachers and schools, is hiring a customer support lead. You may work anywhere in the United States, but you will be operating on a Pacific Standard Time schedule. The compensation is expected to be between $33 and $36.48 per hour.

You will be managing daily support operations, ensuring the team is meeting goals and managing associate data tracking on a daily and weekly basis.

You must have email and phone customer service experience, and you should be organized. At least one year of experience as a team leader plus a bachelor’s degree are preferred.

Benefits include medical, dental and vision insurance, paid holidays and parental leave.

Customer Support Lead at Swing Education 

Responsibilities include:

  • Managing daily support operations.
  • Ensuring the team is meeting goals.
  • Managing associate data tracking on a daily and weekly basis. 
  • Conducting quality assessments and providing weekly coaching. 

Applicants for this position must have:

  • Email and phone customer service experience.
  • Organizational experience. 
  • At least one year of experience as a team leader is preferred.

Benefits at Swing include:

  • Medical, dental and vision insurance.
  • Paid holidays.
  • Parental leave. 

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Danielle Braff is a freelance writer in Chicago.