Work From Home

Earn up to $75K as an Associate Customer Experience Specialist at Calm

ScoreCard Research

It’s time to work for someplace calming.

The mental health app Calm is hiring an associate customer experience specialist.

This is a full-time remote position with an expected salary between $52,500 and $73,500.

Responsibilities include providing customer support, handling escalated cases and helping with process improvement projects.

You must have at least two years of relevant experience, including a year of experience working with Zendesk or a similar platform.

Benefits include a 401(k), flexible time off and health benefits. 

Associate Customer Experience Specialist at Calm

Responsibilities include:

  • Providing great customer support.
  • Handling escalated cases.
  • Prioritizing tickets based on the needs of the team.
  • Writing internal and external knowledge base articles and canned responses to common questions.
  • Helping with process improvement projects.

Applicants for this position must have:

  • At least two years of relevant experience.
  • Strong problem solving skills.
  • A year of experience in customer support for a product or service that involves a software offering or platform.
  • A year experience working with Zendesk or something similar.

Benefits at Calm include:

  • 401(k).
  • Flexible time off.
  • Health benefits.

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Danielle Braff is a freelance writer in Chicago.