Earn up to $75K as an Associate Customer Experience Specialist at Calm

It’s time to work for someplace calming.

The mental health app Calm is hiring an associate customer experience specialist.

This is a full-time remote position with an expected salary between $52,500 and $73,500.

Responsibilities include providing customer support, handling escalated cases and helping with process improvement projects.

You must have at least two years of relevant experience, including a year of experience working with Zendesk or a similar platform.

Benefits include a 401(k), flexible time off and health benefits. 

Associate Customer Experience Specialist at Calm

Responsibilities include:

• Providing great customer support.
• Handling escalated cases.
• Prioritizing tickets based on the needs of the team.
• Writing internal and external knowledge base articles and canned responses to common questions.
• Helping with process improvement projects.

Applicants for this position must have:

• At least two years of relevant experience.
• Strong problem solving skills.
• A year of experience in customer support for a product or service that involves a software offering or platform.
• A year experience working with Zendesk or something similar.

Benefits at Calm include:

• 401(k).
• Flexible time off.
• Health benefits.

Check out related work-from-home stories:

• Want to Work From Home but Don’t Know Where to Start? Try These Companies
• These Home Office Essentials Will Prepare You for Your Work-From-Home Job
• 4 Reasons for State Restrictions on Remote Jobs

Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Danielle Braff is a freelance writer in Chicago.