Earn up to $77K and Benefits as a Contact Center Analyst at Renaissance

Renaissance, an education technology company, is hiring a contact center analyst. This is a full-time remote position expected to pay between $51,000 and $77,000 with benefits.

Your responsibilities will include ensuring the contact center is staffed, creating schedules and developing staffing plans.

You must have an associate degree; at least three years of contact center/workforce management experience or the equivalent combination of education and experience; and an understanding of basic computer software.

Benefits include medical, dental, prescription and vision insurance; flex spending accounts; and a 401(k). 

Contact Center Analyst at Renaissance 

Responsibilities include:

• Ensuring that the contact center is staffed.
• Creating schedules.
• Developing staffing plans and schedules.
• Monitoring agents’ performance and providing feedback to their supervisor.

Applicants for this position must have:

• An associate degree.
• At least three years of contact center/workforce management experience or the equivalent combination of education and experience.
• An understanding of basic computer software.

Benefits at Renaissance include:

• Medical, prescription, dental and vision insurance.
• 401(k) with company match.
• Tuition reimbursement.

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Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Danielle Braff is a freelance writer in Chicago.