Work From Home

Fintech Startup Xapo Is Hiring a Full-Time Customer Service Rep

Xapo, a fintech startup that started in cryptocurrency and is now expanding to other areas of finance, is looking for a full-time customer service rep. Applicants can be based anywhere in the world.

In this role, you must be fluent in English, but additional languages are a plus since you’ll be supporting global customers. You’ll need to bring a positive attitude and be ready to work in a fast-paced environment.

Customer Support Representative at Xapo

Responsibilities include:

  • Responding to customer inquiries by directing them to the website, appropriate personnel and other resources.
  • Helping to open and monitor customer accounts.
  • Following up on outstanding requests and escalating issues when necessary.

Applicants for this position must have:

  • At least two years of experience in customer service (remote preferred).
  • Proficiency in English and preferably in an additional language (Portuguese, Spanish, German or French).
  • Flexibility to work at least one day every weekend.
  • Knowledge of bitcoin is preferred.
  • Experience with CRMs, Jira, Confluence and Slack preferred.
  • A dedicated workspace and reliable internet connection.
  • Own equipment that meets technical requirements.

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Tiffany Wendeln Connors is a staff writer/editor at The Penny Hoarder. Read her bio and other work here, then catch her on Twitter @TiffanyWendeln.