Work From Home

Get Unlimited PTO as a Supervisor of Member Services at Brightside

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Brightside, a therapy company, is hiring a supervisor of member services. 

This is a full-time remote position, and your hours are expected to be 9 a.m. to 6 p.m. EST weekdays with the potential for weekend shifts. 

Your responsibilities include reviewing team metrics and developing proactive strategies to support representative performance; completing interaction reviews and providing feedback; and leading collaboration efforts.

You must have experience supervising customer-facing representatives, coaching and providing feedback for team members. You should also have a service mindset.

Benefits include a 401(k), health insurance, and unlimited PTO and sick leave.

Supervisor of Member Services at Brightside

Responsibilities include:

  • Reviewing team metrics and developing proactive strategies to support representative performance.
  • Completing interaction reviews and providing feedback.
  • Leading collaboration efforts.
  • Working with team members to resolve all non-clinical service questions or issues.

Applicants for this position must have:

  • Experience supervising customer-facing representatives.
  • Experience coaching, providing feedback and motivating team members.
  • A service mindset.

Benefits at Brightside include:

  • Health, vision and dental insurance. 
  • 401(k).
  • Unlimited PTO and sick leave.

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Danielle Braff is a freelance writer in Chicago.