Got 2 Years of Customer Support Experience? Earn up to $58K at SamCart

SamCart, an e-commerce software platform, is hiring a customer support specialist. This is a remote position, and you must be available to work a weekend split schedule, such as Tuesday through Saturday or Sunday through Thursday. The anticipated salary is between $50,000 and $58,000 annually.

Your responsibilities would include responding to customer questions about platform usage, pricing and subscriptions; being an expert about SamCart products; and acting as a liaison between the customer and other departments.

You must have experience with a SaaS company and at least two years of customer support or retention experience.

Benefits include unlimited PTO, a 401(k) and health insurance. 

Customer Support Specialist at SamCart

Responsibilities include:

• Responding to customer questions about platform usage, pricing and subscriptions.
• Becoming an expert about SamCart products, pricing and features.
• Acting as a liaison between the customer and other departments.
• Addressing and solving customer billing questions.

Applicants for this position must have:

• Experience with a SaaS company.
• At least two years of customer support or customer retention experience.
• Great written and verbal communication skills.

Benefits include:

• Unlimited PTO.
• 401(k).
• Health insurance.

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Danielle Braff is a freelance writer in Chicago.