Work From Home
Got Some Serious Tech Skills? GitHub Is Hiring (Includes Benefits)
Are you the tech person everyone turns to for help? GitHub Enterprise, a software builder, is hiring an associate customer reliability engineer.
You may live anywhere and work remotely, but you may need to travel to meet with co-workers and to attend company events. Work hours include weekends and holidays.
You need at least two years of experience in a customer support role, and these terms need to sound familiar to you: Linux, MySql and Unicorn.
Your responsibilities include helping customers with outages and other issues over the phone and via Zoom. Benefits are offered, but these vary by country and will be detailed to applicants.
Associate Customer Reliability Engineer at GitHub
- Providing support and troubleshooting issues for GitHub customers
- Helping with customer support tickets involving Linux servers, source code and web app issues.
- Handling customer questions and outages on the phone and via Zoom.
- Maintaining documentation in regards to workflows and infrastructure.
- Gathering and presenting reviews for accounts, including metrics and data points.
Applicants for this position must have:
- At least two years of experience in a customer support role.
- Understanding of GitHub or Git.
- Understanding of Linux (Debian/Ubuntu).
- Proficiency with code and scripts.
- Familiarity with common apps in the web application stack.
- These will vary by country.
Check out related work-from-home stories:
- Want to Work From Home but Don’t Know Where to Start? Try These Companies
- These Home Office Essentials Will Prepare You for Your Work-From-Home Job
Danielle Braff is a freelancer in Chicago.