Work From Home
Have a HS Diploma? Work as a Customer Experience Team Lead at Privia Health
Privia Health, a health care company, is hiring a customer experience team lead. This is a full-time remote position.
You will be responsible for managing phone agents’ productivity and adherence by using real-time dashboard monitoring. You will also function as a subject matter expert by assisting with escalated phone calls, emails and cases. Finally, you must analyze and escalate issues to internal partners.
You must have a high school diploma, great written and verbal communication skills, and the ability to work an eight-hour shift between 8 a.m. and 6 p.m.
Customer Experience Team Lead at Privia Health
Responsibilities include:
- Managing phone agents’ productivity and adherence by using real-time dashboard monitoring.
- Functioning as a subject matter expert by assisting with escalated phone calls, emails and cases.
- Analyzing a situation and escalating issues to internal partners.
Applicants for this position must have:
- A high school diploma.
- Great written and verbal communication skills.
- The ability to work an eight-hour shift between 8 a.m. and 6 p.m.
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Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.
Danielle Braff is a freelance writer in Chicago.
