Have a HS Diploma? Work as a Customer Experience Team Lead at Privia Health

Privia Health, a health care company, is hiring a customer experience team lead. This is a full-time remote position.

You will be responsible for managing phone agents’ productivity and adherence by using real-time dashboard monitoring. You will also function as a subject matter expert by assisting with escalated phone calls, emails and cases. Finally, you must analyze and escalate issues to internal partners.

You must have a high school diploma, great written and verbal communication skills, and the ability to work an eight-hour shift between 8 a.m. and 6 p.m.

Customer Experience Team Lead at Privia Health

Responsibilities include:

• Managing phone agents’ productivity and adherence by using real-time dashboard monitoring.
• Functioning as a subject matter expert by assisting with escalated phone calls, emails and cases.
• Analyzing a situation and escalating issues to internal partners.

Applicants for this position must have:

• A high school diploma.
• Great written and verbal communication skills.
• The ability to work an eight-hour shift between 8 a.m. and 6 p.m.

Check out related work-from-home stories:

• Want to Work From Home but Don’t Know Where to Start? Try These Companies
• These Home Office Essentials Will Prepare You for Your Work-From-Home Job
• 4 Reasons for State Restrictions on Remote Jobs

Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Danielle Braff is a freelance writer in Chicago.