Have Call Center Experience? Ciox Is Hiring a Contact Center Leader

Ciox, a health care data management solutions company, is hiring a contact center leader. This is a full-time remote position. 

You will be responsible for resolving customer issues; reviewing and approving timesheets; recommending improvement opportunities; and meeting productivity targets and quality standards.

You must have a high school diploma, at least two years of call center experience (including at least one year in a leadership capacity) and an understanding of call center operations.

Contact Center Leader at Ciox

Responsibilities include:

• Resolving customer issues. 
• Supervising and coaching a team of associates.
• Reviewing and approving timesheets.
• Recommending improvement opportunities.
• Meeting productivity targets and quality standards. 

Applicants for this position must have:

• A high school diploma.
• At least two years of call center experience, including at least one year in a leadership capacity.
• An understanding of call center operations.
• Experience analyzing and resolving customer service issues. 

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Danielle Braff is a freelance writer in Chicago.