Work From Home

Have Customer Support Experience? SmartDreamers Is Hiring

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SmartDreamers, a recruitment marketing platform, is hiring a customer support specialist. This is a full-time remote position.

You will be responsible for understanding SmartDreamers products and handling customer inquiries. You’ll also teach customers how to use SmartDreamers and troubleshoot their issues via video call, email, ticketing and live chat.

You must have customer support and digital technology experience, along with verbal and written communication skills. 

Customer Support at SmartDreamers

Responsibilities include:

  • Understanding the product.
  • Handling customer inquiries quickly.
  • Teaching customers how to use SmartDreamers and troubleshooting their issues via video call, email, ticketing and live chat.
  • Communicating customer feedback to the product team.

Applicants for this position must have:

  • Experience in customer support.
  • Experience with digital technologies.
  • Verbal and written communication skills.

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Danielle Braff is a freelance writer in Chicago.