Help Businesses With Software Issues as an Entry-Level Support Rep for Sage

Home is where the heart is. With this remote job, home can also be where the work is.

Sage, an international business software firm, is recruiting a customer support executive to troubleshoot issues with software products and resolve customer inquiries. The role is a part of the Sage People team, the company’s HR software division.

The listing does not mention hard job qualifications, though knowledge of Salesforce or other cloud-based SaaS, HR or payroll software is required.

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Customer Support Executive at Sage

 Responsibilities include:

• Resolving issues reported by Sage People users via email and phone.
• Customizing HR and payroll software to the needs of Sage’s medium-sized business clients.
• Prioritizing assigned cases in the customer support queue.

Applicants for this position must have:

• Knowledge of Salesforce or other SaaS, HR or payroll platforms.
• Understanding of core business processes, such as HR, recruitment and payroll.
• Previous experience in customer support, preferred.

Adam Hardy is a staff writer at The Penny Hoarder. He writes about the gig economy and legit work-from-home jobs. Read his ​latest stories, or say hi on Twitter @hardyjournalism.