Work From Home

Help Customers Navigate Health Care Support (Degree Required)

Got a passion for helping customers navigate the complexities of health care?

PointClickCare, a senior care software provider, is looking for a customer support specialist to answer customer questions and help troubleshoot issues. This is not a technical support role, but you must have an in-depth understanding of the PointClickCare system. 

You’ll need to be available to work between 8 a.m. to 7 p.m. on weekdays and be available for occasional weekends and on-call work as necessary.

Customer Support Specialist – Home Health at PointClickCare

Responsibilities include:

  • Providing immediate customer support via phone and email regarding questions and problems using the application.
  • Tracking, managing and escalating more complex issues to other departments.
  • Documenting user issues.
  • Coordinating internal and external meetings to resolve issues.

Applicants for this position must have:

  • College degree, preferably in accounting or related field.
  • Excellent multi-tasking and problem-solving skills.
  • Ability to manage customer relations in a fast-paced, high-demand environment.
  • Experience providing web-based application software support — understanding of electronic health systems used in long-term care or medical facilities is a plus.

Benefits at PointClickCare include:

  • Health care benefits.
  • Retirement plan.
  • Paid time off.
  • Corporate discounts.

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Tiffany Wendeln Connors is a staff writer/editor at The Penny Hoarder. Read her bio and other work here, then catch her on Twitter @TiffanyWendeln.