Help Customers Navigate Health Care Support (Degree Required)

Got a passion for helping customers navigate the complexities of health care?

PointClickCare, a senior care software provider, is looking for a customer support specialist to answer customer questions and help troubleshoot issues. This is not a technical support role, but you must have an in-depth understanding of the PointClickCare system. 

You’ll need to be available to work between 8 a.m. to 7 p.m. on weekdays and be available for occasional weekends and on-call work as necessary.

Customer Support Specialist – Home Health at PointClickCare

Responsibilities include:

• Providing immediate customer support via phone and email regarding questions and problems using the application.
• Tracking, managing and escalating more complex issues to other departments.
• Documenting user issues.
• Coordinating internal and external meetings to resolve issues.

Applicants for this position must have:

• College degree, preferably in accounting or related field.
• Excellent multi-tasking and problem-solving skills.
• Ability to manage customer relations in a fast-paced, high-demand environment.
• Experience providing web-based application software support — understanding of electronic health systems used in long-term care or medical facilities is a plus.

Benefits at PointClickCare include:

• Health care benefits.
• Retirement plan.
• Paid time off.
• Corporate discounts.

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Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Tiffany Wendeln Connors is a staff writer/editor at The Penny Hoarder. Read her bio and other work here, then catch her on Twitter @TiffanyWendeln.