Work From Home

This Business Communications Company Is Hiring a Tech Support Specialist

Got tech support experience? 

Intermedia, a business-communications and cloud email provider, is hiring a technical support specialist. This gig is for people with at least one year of related experience working in a call center.

You’ll resolve customer problems over the phone, web chat or email. In this virtual role, you’ll need to be able to work independently and communicate effectively with a remote manager.

Technical Support Adviser at Intermedia

Responsibilities include:

  • Resolving tech issues over the phone, web chat or email.
  • Managing trouble tickets and escalating issues as needed.
  • Documenting tech support customer service.
  • Developing and managing support processes and procedures.
  • Help with quarterly department goals and projects.

Applicants for this position must:

  • Have a bachelor’s degree or equivalent combination of education and experience.
  • Have at least one year of related customer support experience.
  • Be tech savvy with experience with customer relationship management systems (CRMs), ticketing platforms and cloud-based tools such as Salesforce, SharePoint and Dropbox.
  • Be familiar with telephone systems including TDM and VoIP.
  • Have good communication, project management and customer service skills.

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Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Matt Reinstetle is a former staff writer at The Penny Hoarder.