Work From Home
Live Near Richmond, VA? Help Capital One Resolve Credit Card Fraud
As unfortunate as it is, fraud does happen. A lot. From credit card skimming to identity theft, fraud is nearly impossible to prevent in this digital world. But, if you have excellent problem-solving and communication skills, you can help fight this beast as a senior fraud intake representative for Capital One.
The ideal candidate for this full-time remote position must live in Virginia within 100 miles of Capital One’s hub site in Glen Allen, which is near Richmond. New employees must complete six weeks of virtual training from 8 a.m. to 5 p.m., Monday to Friday, and will be assigned a schedule between 8 a.m. and midnight based on business needs.
Senior Fraud Intake Representative at Capital One
Pay: Not specified
- Handling inbound calls from customers to answer questions and concerns regarding potentially fraudulent activities.
- Using several tools to research and analyze account activity to help inform customers and resolve any issues.
- Verifying legitimate customer account usage and taking the appropriate steps to resolve fraudulent activity.
Applicants for this position must have:
- A high school diploma, GED, or equivalent certification (required).
- Two or more years of fraud experience (preferred).
- Two or more years of customer service experience in a financial services role, or at least two years of experience in credit card services (preferred).
- Experience working from home and knowledge of digital services (preferred).
- High-speed, hardwire internet connection with bandwidth of 3+ megabytes per second (broadband required).
- Strong grammar, problem solving and communication skills, with the ability to troubleshoot technical issues.
- Medical, dental and vision care
- Paid time off
- Life insurance
- Stock purchase plan
- Educational reimbursement
Jessica Gray is an editorial assistant at The Penny Hoarder. Read her other articles and full bio here.