Work From Home

Night Owls: Instacart Is Hiring Trust & Safety Specialist (Contract Job)

Are you a night owl? Instacart, the grocery delivery service, is hiring a trust and safety specialist who can work nights. This is a full-time, six-month contract role that’s available anywhere in the U.S.

You will be helping with real-time emergency responses by investigating misconduct and resolving customer and shopper account issues.

You should have at least one year of experience in investigations or customer support — or you should have a strong academic record. You must also have communication and writing skills, and an understanding of the gig economy.

This job requires weekend, evening and holiday hours.

Trust & Safety Specialist at Instacart 

Responsibilities include:

  • Resolving customer and account issues via email.
  • Conducting investigations to detect misconduct.
  • Completing data reviews.

Applicants for this position must have:

  • At least one year of experience in investigations, customer support or a related field — or a strong academic record.
  • Communication and writing skills, with an attention to detail and grammar.
  • Ability to make critical decisions quickly in a fast-paced environment.
  • An understanding of the gig economy.

Check out related work-from-home stories:

Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Danielle Braff is a freelance writer in Chicago.