Work From Home

Pearson Hiring WFH Entry Level Call Center Assistant

Pearson, an education publishing company, is hiring a call center assistant.

Shifts may be between the hours of 7 a.m. and 9 p.m. weekdays and between 9 a.m. and 5 p.m. on weekends. You may be required to work a rotating shift schedule. Pay is not disclosed. 

Responsibilities include diagnosing and resolving customers’ technical issues, escalating as needed and documenting issues handled.

You must have a high school diploma or the equivalent, along with great customer service, written and verbal skills. Experience using a PC is mandatory.

Call Center Assistant at Pearson 

Responsibilities include:

  • Diagnosing and resolving technical issues for customers.
  • Escalating as needed.
  • Documenting issues handled.

Applicants for this position must have:

  • A high school diploma or the equivalent.
  • Great customer service skills.
  • Written and verbal communication skills.
  • Experience working with a PC and Windows.

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Danielle Braff is a freelance writer in Chicago.