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Philips Is Hiring a Complaints Investigator to Assess Regulation Compliance


Complaints. It seems like everybody’s got one.

And that’s a good thing, because all those complaints could mean a job for you.

Philips is hiring a full-time complaint investigator to handle their complaint process from beginning to end. You’ll be part of the company’s General Speciality Care unit, which handles medical products like cardiographs, so you’ll need to be able to work under pressure to meet regulatory reporting time frames.

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Complaint Investigator at Philips

Responsibilities include:

  • Evaluating and investigating complaints, then tracking their resolution.
  • Collaborating with team members and variety of personnel to achieve a consistent investigation process and ensure accuracy of data.
  • Reviewing complaints and submitting adverse event reports to appropriate regulatory agencies.
  • Supporting reviews and audits as required.

Applicants for this position must have:

  • At least three years of experience in a medically regulated and technical environment (FDA Class I or II equivalent to Class III is a plus).
  • Bachelor’s degree or higher in scientific or health care field (or relevant years’ work experience).
  • Proficiency using statistical tools such as Tableau and Minitab and office tools such as Microsoft Access and Excel and ClearQuest. 
  • Ability to deliver results on time and on budget.

Benefits include:

  • Medical, dental and vision insurance.
  • Company-matched 401(k).
  • Health Savings account with company contribution.
  • Three weeks vacation and up to 11 paid holidays per year.
  • Education reimbursement up to $10,000 per year.
  • One day off per year to volunteer in your community.

Tiffany Wendeln Connors is a staff writer/editor at The Penny Hoarder. Read her bio and other work here, then catch her on Twitter @TiffanyWendeln.