Work From Home

This Sports Retailer Needs a Full-Time Customer Service Rep on a Temp Basis

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Consider yourself a professor of sports and the great outdoors?

Academy Sports + Outdoors, a prominent retailer, is hiring a full-time, temporary customer service rep in Alabama, Oklahoma or Texas. This job requires six or more months of customer service experience. Previous work-from-home experience is a plus.

Bilingual (Spanish and English) applicants or those with knowledge of Academy products are preferred. Home office requirements include a high-speed internet connection, a computer with an up-to-date operating system and a webcam, dual monitors, a USB microphone and a distraction-free environment.

A digital video assessment is part of the application process, according to the listing. The listing did not include pay, but Glassdoor estimates the hourly wage between $9 and $10.

Founded way back in 1938 as a tire store in San Antonio, Academy has expanded into an sporting goods giant with 245 stores across the nation.

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Customer Service Associate at Academy Sports + Outdoors

Pay: Not specified

Responsibilities include:

  • Responding to incoming customer inquiries via chat, email and phone
  • Providing customers with information about Academy products and services
  • Documenting customer contacts and following up when necessary

Applicants for this position must have:

  • A high school diploma or equivalent
  • Six months of customer service experience
  • A residence in Alabama, Oklahoma or Texas
  • A home-office setup with the following:
    • Distraction-free work environment
    • A computer running an up-to-date operating system with at least 4GB of RAM and a webcam
    • Dual screen monitors
    • High-speed broadband internet connection, minimum 5 Mbps download speed
    • USB headset

Adam Hardy is a reporter, editorial assistant at The Penny Hoarder. He lives off a diet of stale puns and iced coffee. Read his full bio, or say hi on Twitter @hardyjournalism.