Work From Home

Trustmark Is Hiring a Senior Customer Service Rep (Benefits Included)

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Trustmark, a diversified financial services company, is hiring a senior customer service representative. This is a full-time remote job that will be weekdays from 9:45 a.m. to 6 p.m. Central time.

You will be responsible for responding to inbound customer call inquiries and problem-solving by providing information; understanding internal business rules and processing systems; and following up with customers to ensure satisfactory resolutions.

You must have at least three years of work experience in a call center environment. You also need to be proficient in Microsoft Office and have customer service skills.

Benefits include health, dental and vision insurance, life insurance and a 401(k).

Senior Customer Service Representative at Trustmark

Responsibilities include:

  • Responding to inbound customer call inquiries and problem-solving by providing information.
  • Understanding internal business rules and processing systems.
  • Negotiating and providing alternatives and options during calls.
  • Following up with customers to ensure satisfactory resolutions.

Applicants for this position must have:

  • Three years of work experience in a call center environment.
  • Proficiency in Microsoft Office.
  • Customer service skills.

Benefits include:

  • Health, vision and dental insurance.
  • Life insurance.
  • 401(k).

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Danielle Braff is a freelance writer in Chicago.