Work From Home

Walgreens Is Hiring an Experienced Service Desk Coordinator

Got the right blend of IT and customer service skills?

Walgreens, the nationwide pharmacy-retail chain, is hiring a service desk coordinator to troubleshoot advanced technical issues and general customer concerns. At least two years of relevant customer service experience is required, as are general PC and word-processing software skills.

A bachelor’s degree or technical training plus familiarity with IT concepts (Lean, ITIL, Sigma Six) is preferred. Bonus points for second-language skills in Spanish. The listing notes that the coordinator may work nights, weekends, holidays and should be available for on-call support 24-7.

Service Desk Coordinator at Walgreens

 Responsibilities include:

  • Providing customer-service and technical assistance over the phone or through email.
  • Documenting customer interactions for reporting purposes.
  • Analyzing trends in issues to anticipate future problems.

Applicants for this position must have:

  • A high school diploma or GED equivalent (bachelor’s degree preferred).
  • At least two years of related customer service experience.
  • Basic PC skills, including Microsoft Office.

Benefits include:

  • Health, dental and life insurance plans.
  • Paid time off.
  • 401(k) retirement plan with company match.
  • Employee stock purchasing plan.

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Adam Hardy is a former staff writer at The Penny Hoarder. Staff writer/editor Tiffany Wendeln Connors updated this post for 2022.