Work From Home

Want a 3-Day Weekend Every Month? This Vendor Manager Job Could Be for You

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Roadie, a crowdsourced delivery platform, is hiring a CX vendor manager. This is a full-time remote position.

Responsibilities include managing Roadie’s third party contact center vendor relationships; preparing vendor assessments by analyzing vendor performance; and identifying opportunities for improvement.

You must have at least two years of experience in customer support vendor management or the equivalent; critical thinking and problem solving skills; and written and verbal communication skills.

Benefits include a 401(k); 100% covered health insurance premiums; and tuition and student loan repayment. 

CX Vendor Manager at Roadie

Responsibilities include:

  • Managing Roadie’s third party contact center vendor relationships.
  • Preparing vendor assessments by analyzing vendor performance.
  • Identifying opportunities for improvements. 
  • Overseeing initial and ongoing training for partners.

Applicants for this position must have:

  • At least 2 years of experience in customer support vendor management or a similar experience.
  • Critical thinking and problem solving skills.
  • Written and verbal communication skills.
  • Ability to work a flexible schedule to accommodate international vendors. 

Benefits at Roadie include:

  • 100% covered health insurance premiums.
  • 401(k) with company match.
  • Tuition and student loan repayment assistance.
  • Monthly three-day weekends.

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Danielle Braff is a freelance writer in Chicago.