Work From Home

WFH as a Customer Support Rep Earning up to $22/Hour Plus Benefits

Danielle Braff

by Danielle Braff

Contributor

ScoreCard Research

Housecall Pro, a field service management app, is hiring a customer support representative. This is a full-time remote job for anyone in the United States. This role is expected to pay between $18 and $22 an hour. 

You will be responsible for managing and prioritizing support channels; identifying and escalating issues to applicable resolution paths; and helping customers via chat, email and phone.

You must have a high school diploma or the equivalent, along with tech support or customer experience. You may have to work on weekends or weekdays before or after hours. 

Customer Support Representative at Housecall Pro

Responsibilities include:

  • Managing and prioritizing support channels with speed and accuracy.
  • Identifying and escalating Pros to applicable resolution path.
  • Troubleshooting issues.
  • Recommending improvements to workflows.

Applicants for this position must have:

  • A high school diploma or the equivalent.
  • Tech support or customer experience. 
  • Ability to work on weekends or weekdays after hours.

Benefits include:

  • Medical, dental, vision and disability insurance.
  • Paid parental leave.
  • Tech reimbursement.
  • 401(k).

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Danielle Braff is a freelance writer in Chicago.

Apply here