Work From Home

Williams-Sonoma Is Filling Remote Customer Service Positions in 5 states

Love home decor and prefer to work from the comfort of your home? Williams-Sonoma is hiring full-time customer service agents in five states. 

Customer service agents are some of the first voices people hear when trying to resolve returns and replacements and get answers to questions about Williams-Sonoma brands, which also include Pottery Barn, West Elm, and Mark and Graham.

While this posting is looking for applicants based in Cleveland, Williams-Sonoma also listed similar positions in other Ohio cities, plus Shafter, California; Charlotte, North Carolina; Oklahoma City; and Salt Lake City. Check here for the list of locations.

Pay is $15 an hour. 

Customer Service Agent at Williams-Sonoma

Responsibilities include:

  • Addressing customer questions and concerns regarding products and delivery information.
  • Providing product information and placing orders.
  • Processing returns, checking inventory and issuing replacements and credits for damaged or defective merchandise.

Applicants for this position must have:

  • A high school diploma or GED.
  • One to two years of customer service experience, including experience in a performance-based or metrics-driven environment.
  • Strong communication and data entry skills.
  • A computer with a compatible operating system, a webcam and a USB headset with microphone.
  • Hard-wired internet with upload speed of 6 mbps and download speed of 10 mbps. (Wifi is not allowed.)
  • Ability to complete mandatory paid training for four weeks. 

Benefits include:

  • Medical, dental and vision insurance.
  • Maternity leave.
  • A 401(k) retirement plan.
  • 40% employee discount on most merchandise.
  • Paid training.
  • Monthly performance-based bonuses.

Check out related work-from-home stories:

Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Matt Reinstetle is a former staff writer for The Penny Hoarder.