Work From Home

Willing to Work Saturdays? This CS Specialist Job Includes Paid Training

Lamps Plus, a lighting and home decor design and manufacturing company, is hiring a remote customer service specialist. Applicants must live in one of 10 states: Arizona, Colorado, Florida, Georgia, Idaho, North Carolina, Nevada, Oregon, Texas or South Dakota.

In this position, you will be responding to customer requests for order changes and cancellations. You will also be answering questions about products and status updates. You will need to partner with management to escalate product and customer issues, and you should consistently follow-up with customers through phone or email. 

To apply, you should have at least one year of customer service experience or a background in retail. You should also be a good multitasker and problem solver. 

Successful candidates will need to complete a four- to six-week paid online training program. You must also be willing to work Saturday shifts.

Customer Service Specialist for Lamps Plus

Responsibilities include:

  • Helping customers with order changes, returns and decor solutions.
  • Meeting sales goals and expectations.
  • Escalating customer and product issues.
  • Providing follow-up phone or emails to customers.

Applicants for this position must have:

  • One year of experience in customer service or retail.
  • Availability to work Saturdays.
  • Typing and data-entry skills.
  • Computer literacy.
  • Multitasking abilities.

Benefits include:

  • Medical, dental and vision insurance.
  • Flex spending accounts.
  • Paid time off.
  • 401(k).
  • Employee discounts.

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Danielle Braff is a freelancer in Chicago.