Work From Home

Work From Home as a Contact Center Service Manager at U.S. Bank

Danielle Braff

by Danielle Braff

Contributor

U.S. Bank is hiring a contact center service manager. This is a full-time remote position expected to pay between $61,000 and $79,000.

You will be responsible for managing customer service staff, receiving customer inquiries, investigating requests, answering questions and maintaining a current knowledge of products and services.

You must have a bachelor’s degree or equivalent work experience, and it’s preferable that you have customer service experience and problem-solving skills.

Benefits include a 401(k), paid vacation time and adoption assistance. 

Contact Center Service Manager at U.S. Bank

Responsibilities include:

  • Managing customer service staff.
  • Receiving customer inquiries, investigating requests and answering questions.
  • Maintaining a current knowledge of products and services.
  • Coaching all contact center personnel within the site location.

Applicants for this position must have:

  • A bachelor’s degree or equivalent work experience.
  • Up to three years of relevant experience.
  • Customer service and problem-solving skills are preferred.

Benefits at U.S. Bank include:

  • Medical, dental and vision insurance.
  • 401(k) and employer-funded retirement plan.
  • Up to 11 paid holidays plus paid vacation time.

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Danielle Braff is a freelance writer in Chicago.

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