Work From Home

Work From Home as a Customer Support Representative With Newsela

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Newsela, an online news literacy platform, is hiring a customer support representative to work from home.

You will be helping customers navigate Newsela.com; collecting information and trends for the user experience; and documenting customer interactions.

To qualify, you must have at least two years of experience in a customer support role and have had success with meeting or exceeding general support targets and goals.

Customer Support Representative at Newsela

Responsibilities include:

  • Helping customers navigate Newsela.com.
  • Collecting information and trends for the user experience.
  • Documenting customer interactions.

Applicants for this position must have:

  • At least two years of experience in a customer support role.
  • Success with meeting or exceeding general support targets and goals.
  • The ability to isolate issues and provide technical or navigational guidance to customers.

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Danielle Braff is a freelance writer in Chicago.