Work From Home

Earn up to $67K Plus Benefits With This Lumen Customer Service Job

Lumen, a global technology platform, is hiring a customer success advocate.

This is a full-time remote position that pays $30,000-$67,000 annually.

Responsibilities include helping onboarding customers, helping them understand each step of the process and upselling products.

Applicants must have at least two years of customer-facing or account management experience; a bachelor’s degree or equivalent work experience; and communication and interpersonal skills.

Benefits include medical, dental and vision insurance; a 401(k), and paid time off. 

Customer Success Advocate at Lumen

Responsibilities include:

  • Helping customers use the technologies to meet their business goals.
  • Providing accurate and complete quotes.
  • Helping customers understand their contract and next steps.
  • Identifying and executing potential up-sell and cross-sell opportunities.
  • Driving renewals. 

Applicants for this position must have:

  • At least 2 years of customer facing or account management experience.
  • A Bachelor’s degree or equivalent work experience.
  • Communication and interpersonal skills.

Benefits at Transamerica include:

  • Medical, dental and vision insurance.
  • 401(k).
  • Paid time off.
  • Fitness reimbursement.

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Danielle Braff is a freelance writer in Chicago.