Assist Anthem Customers With Insurance Inquiries (Indianapolis Only)

Help people solve their health insurance questions and concerns as a customer care representative for Anthem.

The health insurance provider is looking for candidates in or near Indianapolis to fill this full-time, work-from-home position. You won’t need much prior work history, but one year of customer service experience is ideal.

Since you’ll be dealing with customers’ health information, you’ll need to have a private workspace that meets all the company’s tech requirements.

Customer Care Representative at Anthem

Responsibilities include:

• Answering customer phone calls and written correspondence about insurance benefits, claims, provider contracts and eligibility.
• Responding to customer inquiries in a timely manner and escalating the problem when necessary.
• Documenting customer interactions and updating the company database with customer information and changes.

Applicants for this position must have:

• A high school diploma or equivalent.
• Up to one year of customer service experience in an automated environment.
• Strong communication, problem solving and analytical skills. 
• A noise-free and distraction-free private workspace.
• High-speed, hardwired internet service with at least 20 mbps upload speeds and 5 mbps download speeds.
• Residency in or near the Indianapolis metro area.

Benefits include:

• Medical, dental and vision insurance.
• Paid time off and holidays.
• Short- and long-term disability insurance.
• Life insurance.
• 401(k) with company match.
• Bonuses.

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Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Nicole Dow is a senior writer at The Penny Hoarder.