Amazon’s seasonal work-from-home customer service position is, once again, open.
Last September, the online retail giant opened the same position to meet the predictable holiday shopping spike. With that frenzy over, Amazon just needs folks to help out — because who doesn’t order from Amazon way too much?
Here’s what you need to know.
The Perks of Working as an Amazon Customer Service Associate
This is a work-from-home job, so that means no commute, no dress code and no soggy bag lunches.
Because this gig is part of Amazon’s Reserves program, you get to choose the hours you work based on Amazon’s needs. Amazon posts these hourly needs every week, so you can adjust your schedule according to your needs and lifestyle.
Do note, however, that hours for these Amazon jobs are available on a first-come, first-served basis, so be sure you know when schedules are posted.
If you want to work one hour, that’s fine. If you want to ramp it up and work 30-hour weeks, go for it! The average reserve member works about 12 hours a week.
However, hours will increase during peak seasons (think: Christmas). You could be required to work 20 to 40 hours between November and January, and you may also have to work major holidays.
Pay is $10 an hour.
What Makes You Qualified for These Amazon Jobs?
First things first: There are state restrictions.
You must live in one of these 20 states: Arizona, Colorado, Delaware, Florida, Georgia, Kansas, Kentucky, Michigan, Minnesota, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Washington, West Virginia, Wisconsin or Virginia.
That means Amazon will only consider you if the home address on your application is in one of these states.
Other basic qualifications include:
- A high school diploma or equivalent.
- Basic phone and computer skills.
- The ability to fill out I-9 paperwork in person.
You get bonus points if you…
- Have experience working in a service environment.
- Have people-person skills.
- Know how to operate in a self-directed way.
There’s also mandatory training — which is all online, self-directed and paid.
The position has computer requirements, which are included on the job listing. However, you don’t need a headset or a token — Amazon will ship those to you!
Here’s What Will Happen After You Apply
We’ve got the inside details.
That’s because Amazon hired one of our readers, Marie Snyder, back in August. She told us the interview process was very quick.
Three days after applying, Amazon offered Snyder the position contingent on a background check and attending the orientation (a group Google Chat with her team leader).
After that, Amazon officially brought Snyder on board. About two weeks later, the paid training began.
Snyder says video modules walked her through everything, and quizzes confirmed she had soaked up the knowledge.
It’s all self-paced, so if you’re like me and get test anxiety, stay calm. You’re also in a chat room with your team leader and other employees who will field any questions.
Then, little grasshopper, you’ll start picking up shifts!
And if you’re not so keen on working for Amazon, you can find additional legitimate work-from-home opportunities on our Facebook jobs page.
Your Turn: Have you worked for Amazon? Tell us about your experience!
Carson Kohler (@CarsonKohler) is a junior writer at The Penny Hoarder.